Once your order has shipped, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the carrier's tracking page.

Once your order has shipped, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the carrier&apos;s tracking page. The tracking information may take up to 24 hours to register. If you don&apos;t see any updates right away please check back later.

How do I track my order?

If there is a mistake on your order, send us a message as quickly as possible and we'll do our best to make updates before shipping.

If there is a mistake on your order, let us know via our <a href="https://nz.monsroyale.com/pages/help-centre?currency=NZD" rel="noopener noreferrer" target="_blank">Help Centre</a>&#xA0;with the correct address and we will do our best to make those updates to your order before shipping.If your order has already shipped, it is too late to make amendments. We may be able to contact the carrier and have them update it but please note this is not guaranteed. Please let us know as soon as possible and we&apos;ll see what we can do!

Can I change the shipping address on my order?

Please reach out to us as soon as possible and we will do our best to catch this before your order has been dispatched.

Please reach out to us as soon as possible via our <a href="https://nz.monsroyale.com/pages/help-centre?currency=NZD" rel="noopener noreferrer" target="_blank">Help Centre</a>&#xA0;with your cancellation request, and we will do our best to catch this before your order has been dispatched. However, please note that order cancellation requests are not guaranteed. If your order has already shipped it will be too late to cancel, but you can return it once it has been delivered.Once cancelled, we will process a refund via your original payment method.

Can I cancel my order?

If you have made a mistake on your order and need to have it updated, please reach out to us as soon as possible and we'll do our best to help out.

If you have made a mistake on your order and need to have it updated, please <a href="https://nz.monsroyale.com/pages/help-centre?currency=NZD" rel="noopener noreferrer" target="_blank">contact us</a> as soon as possible with your request, listing the order number and all necessary information.&#xA0;We will do our best to make those modifications before dispatch. However, this will be subject to item availability and whether we can intercept your order before shipping.

Can I make any edits to my order once it's been placed?

If you didn't receive your order confirmation when the order was placed, or shipping notification when the order was dispatched please let us know.

If you didn&apos;t receive your order confirmation when the order was placed, or shipping notification when the order was dispatched, please check your email address was entered correctly and look in your spam/junk mail folder.&#xA0;Automated emails can occasionally go straight through to one of those folders without you seeing them. If you still can&#x2019;t find it, please send us a message via our <a href="https://nz.monsroyale.com/pages/help-centre?currency=NZD" rel="noopener noreferrer" target="_blank">Help Centre</a> and we&apos;ll get back to you as soon as we can.

I never received my order or shipping confirmation

We're so sorry to hear you were sent the wrong items! Please let us know as soon as you can via our web chat or Help Centre. Please ensure you have included your order number, the item/s you ordered, and the item you were sent instead.

We&apos;re so sorry to hear you were sent the wrong items! Please let us know as soon as you can via our web chat or <a href="https://nz.monsroyale.com/pages/help-centre?currency=NZD" rel="noopener noreferrer" target="_blank">Help Centre</a>. Please ensure you have included your order number, the item/s you ordered, and the item you were sent instead.

I was sent the wrong items

Mons Royale

My Order

Where can I find my tracking information?

Which countries do you ship to?

How long will it take for my order to arrive?

What is your shipping policy?

My order shows as being delivered, but I have not received it. What should I do?

Why isn't my tracking link working?

Do you offer express shipping?

My order tracking hasn't been updated lately, is my parcel lost?

How do I get free shipping?

Where can I find a Mons store?

Shipping & Tracking

How do I return my order?

How can I exchange an item from my order?

What is the returns policy?

I bought an item during the last sale, now I would like to exchange it. How do I proceed?

How long does it take for my return to be processed?

When can I expect a refund from my return?

Can I return underwear?

Should I post my return with tracking?

Returns & Exchanges

What is your warranty policy?

What is the process for starting a warranty request?

My Mons garment has some small holes, how do I mend these?

Warranty

How do I reset my password?

Why is my password reset link not working?

How can I unsubscribe from the Mons Royale newsletter?

Account

Why can't I find my discount code?

Why does my sign-up code not work?

How can I apply my gift voucher or discount code?

What forms of payment do you accept?

Why haven't I received my refund?

I am a wholesale partner looking to get in touch

Where can I buy a gift card?

Billing & Payments

I am between two sizes, which one should I choose?

How do I wash my Mons merino?

Do you offer a repair service?

What is the best way to remove stains from Merino?

How can I prevent small holes or damage to my garments?

Are the Momentum Pants waterproof?

Product & Garment Care

When to wash your Merino

How to machine wash your Merino

How to dry your Merino

How to mend holes

How to avoid pilling

How to look after prints

How to remove grease

What not to do

Merino Care Guide

Which size should I order?

Size Guide

How do I apply for a pro deal?

Pro Deal