Mons Royale

We&apos;re so sorry to hear you were sent the wrong items! Please let us know as soon as you can via our web chat or <a href="https://nz.monsroyale.com/pages/help-centre?currency=NZD" rel="noopener noreferrer" target="_blank">Help Centre</a>. Please ensure you have included your order number, the item/s you ordered, and the item you were sent instead.

We're so sorry to hear you were sent the wrong items! Please let us know as soon as you can via our web chat or Help Centre. Please ensure you have included your order number, the item/s you ordered, and the item you were sent instead.

I was sent the wrong items

My Order

How do I track my order?

Can I change the shipping address on my order?

Can I cancel my order?

Can I make any edits to my order once it's been placed?

I never received my order or shipping confirmation

Where can I find my tracking information?

Which countries do you ship to?

How long will it take for my order to arrive?

What is your shipping policy?

My order shows as being delivered, but I have not received it. What should I do?

Why isn't my tracking link working?

Do you offer express shipping?

My order tracking hasn't been updated lately, is my parcel lost?

How do I get free shipping?

Where can I find a Mons store?

Shipping & Tracking

How do I return my order?

How can I exchange an item from my order?

What is the returns policy?

I bought an item during the last sale, now I would like to exchange it. How do I proceed?

How long does it take for my return to be processed?

When can I expect a refund from my return?

Can I return underwear?

Should I post my return with tracking?

Returns & Exchanges

What is your warranty policy?

What is the process for starting a warranty request?

My Mons garment has some small holes, how do I mend these?

Warranty

How do I reset my password?

Why is my password reset link not working?

How can I unsubscribe from the Mons Royale newsletter?

Account

Why can't I find my discount code?

Why does my sign-up code not work?

How can I apply my gift voucher or discount code?

What forms of payment do you accept?

Why haven't I received my refund?

I am a wholesale partner looking to get in touch

Where can I buy a gift card?

Billing & Payments

I am between two sizes, which one should I choose?

How do I wash my Mons merino?

Do you offer a repair service?

What is the best way to remove stains from Merino?

How can I prevent small holes or damage to my garments?

Are the Momentum Pants waterproof?

Product & Garment Care

When to wash your Merino

How to machine wash your Merino

How to dry your Merino

How to mend holes

How to avoid pilling

How to look after prints

How to remove grease

What not to do

Merino Care Guide

Which size should I order?

Size Guide

How do I apply for a pro deal?

Pro Deal

I was sent the wrong itemsUpdated a year ago