If you signed up for your first-time customer discount code, and can't seem to find it please check your junk/spam folder. Occasionally mailbox filtering sends this email to your junk/spam folder. If you are not a first-time customer and sign up for

If you signed up for your first-time customer discount code, and can&apos;t seem to find it please check your junk/spam folder. Occasionally mailbox filtering sends this email to your junk/spam folder.&#xA0;If you are not a first-time customer and sign up for this code you will not receive the discount, as it is for first-time customers only.

Why can't I find my discount code?

If your sign-up code isn't working, click here and we'll help.

If your 10% sign-up voucher is not applying correctly, please check for the following criteria. If these are all met, your voucher should work correctly. If not, please send us a message.&#xA0;Please ensure you are entering your voucher code into the &apos;Gift card or discount code&apos; section at checkout.The voucher is only valid for 7 days from the time of issue - check when you were sent the initial email.&#xA0;Valid for first-time customers only. If you have already placed an order with us or have an existing account, unfortunately, this voucher won&apos;t work for you.The minimum purchase amount for the code to be valid is $49 / 30&#x20AC; / 30 CHF.Sign-up vouchers can&apos;t be combined with other vouchers or discount codes.

Why does my sign-up code not work?

To use your gift voucher, copy and paste the code into the &apos;Gift card or discount code&apos; box at checkout, then click &quot;Apply&quot;.Sign-up discounts only apply to your first order.If that doesn&apos;t seem to work or you are still having issues, please send us a message via our web chat with your voucher/code and we&apos;ll be able to help.

How can I apply my gift voucher or discount code?

We currently accept the following types of payment for purchases made through our web store:<ul><li style="font-size: 16px; font-family: Inter;">Visa</li><li style="font-size: 16px; font-family: Inter;">Mastercard</li><li style="font-size: 16px; font-family: Inter;">American Express</li><li style="font-size: 16px; font-family: Inter;">Apple Pay</li><li style="font-size: 16px; font-family: Inter;">Google Pay</li><li style="font-size: 16px; font-family: Inter;">Shop Pay</li><li style="font-size: 16px; font-family: Inter;">Afterpay (NZ only)</li></ul>

What forms of payment do you accept?

If you have received a refund notification, the money is on its way to you. Depending on your bank/payment method a refund can take up to 10 business days to show up on your statement. If you have still not received it after 10 business days please r

If you have received a refund notification, the money is on its way to you. Depending on your bank/payment method a refund can take up to 10 business days to show up on your statement. If you have still not received it after 10 business days please reach out to your financial institution.

Why haven't I received my refund?

If you are a wholesale partner looking to get in touch with our sales team please reach out via our contact form and select 'Retailer Request'.

If you are a wholesale partner looking to get in touch with our sales team please reach out via our&#xA0;<a href="https://nz.monsroyale.com/pages/help-centre?currency=NZD&amp;hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;and select &apos;Retailer Request&apos;.&#xA0;

I am a wholesale partner looking to get in touch

If you are interested in purchasing a Gift card you can do so by following this link. Please note gift cards purchased via our website are only for use on the Mons Royale website in the country/currency they were purchased.

If you are interested in purchasing a Gift card you can do so by following&#xA0;<a href="https://nz.monsroyale.com/products/gift-voucher?currency=NZD" rel="noopener noreferrer" target="_blank">this link</a>.&#xA0;Please note gift cards purchased via our website are only for use on the Mons Royale website in the country/currency they were purchased.&#xA0;

Where can I buy a gift card?

Mons Royale

Billing & Payments

How do I track my order?