Mons Royale

We aim to pack and ship within two business days of receiving your order. We process orders Monday to Friday, excluding weekends and public holidays. Next-day/Saturday delivery is not possible.Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times are estimated and may vary depending on your location and the time of year due to congestion, mad snow storms, world events, etc.

We aim to pack and ship within one to three business days of receiving your order. We process orders Monday to Friday, excluding weekends and public holidays.

What is your shipping policy?

Shipping & Tracking

How do I track my order?

Can I change the shipping address on my order?

Can I cancel my order?

Can I make any edits to my order once it's been placed?

I never received my order or shipping confirmation

I was sent the wrong items

My Order

Where can I find my tracking information?

Which countries do you ship to?

How long will it take for my order to arrive?

My order shows as being delivered, but I have not received it. What should I do?

Why isn't my tracking link working?

Do you offer express shipping?

My order tracking hasn't been updated lately, is my parcel lost?

How do I get free shipping?

Where can I find a Mons store?

How do I return my order?

How can I exchange an item from my order?

What is the returns policy?

I bought an item during the last sale, now I would like to exchange it. How do I proceed?

How long does it take for my return to be processed?

When can I expect a refund from my return?

Can I return underwear?

Should I post my return with tracking?

Returns & Exchanges

What is your warranty policy?

What is the process for starting a warranty request?

My Mons garment has some small holes, how do I mend these?

Warranty

How do I reset my password?

Why is my password reset link not working?

How can I unsubscribe from the Mons Royale newsletter?

Account

Why can't I find my discount code?

Why does my sign-up code not work?

How can I apply my gift voucher or discount code?

What forms of payment do you accept?

Why haven't I received my refund?

I am a wholesale partner looking to get in touch

Where can I buy a gift card?

Billing & Payments

I am between two sizes, which one should I choose?

How do I wash my Mons merino?

Do you offer a repair service?

What is the best way to remove stains from Merino?

How can I prevent small holes or damage to my garments?

Are the Momentum Pants waterproof?

Product & Garment Care

When to wash your Merino

How to machine wash your Merino

How to dry your Merino

How to mend holes

How to avoid pilling

How to look after prints

How to remove grease

What not to do

Merino Care Guide

Which size should I order?

Size Guide

How do I apply for a pro deal?

Pro Deal

What is your shipping policy?Updated 3 months ago